FAQ
Shopping Information
What types of video games and trading cards do you sell?
We offer a wide range of video games across popular platforms, as well as trading cards for both gameplay and collecting. From the latest releases to rare collectible items, our catalog is updated regularly.
How do I know if a game is compatible with my console or PC?
Each product page lists compatibility details. For PC games, please check the system requirements before purchasing to ensure smooth gameplay.
Are the trading cards authentic?
Yes! All of our trading cards come directly from trusted distributors and are guaranteed 100% authentic.
Do you offer pre-orders for upcoming games or card releases?
Yes, we often list pre-order options for highly anticipated releases. Pre-order items will be clearly marked on the product page along with their estimated release dates.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.
Is it safe to enter my payment details on your website?
Absolutely. Our site uses SSL encryption and trusted payment gateways to ensure your information is secure.
Can I pay in installments?
In some regions, we offer installment payment options through third-party providers such as Klarna, Afterpay, or PayPal Pay Later. Availability depends on your location.
Do you charge sales tax?
Sales tax is applied at checkout where required by law, based on your shipping address.
Order Returns
Can I return or exchange a video game?
Unopened video games can be returned within 14 days of delivery. For digital codes, returns are not possible once the code has been delivered.
What is your return policy for trading cards?
Sealed packs and boxes can be returned if unopened and in original condition within 14 days. Individual cards and opened packs are non-refundable.
How do I request a return?
Please contact our support team with your order number and reason for return. We’ll provide you with return instructions and a return label if eligible.
When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 3–5 business days. The exact time may vary depending on your bank or payment provider.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.